© 1997 - 2012 www.trebrown.com
Privacy Policy
This Privacy Policy governs the manner in which Trebrown Nurseries collects, uses, maintains and discloses information collected from users of this Web site (each, a "User").
Overview
In order to operate the Trebrown Nurseries online service and to reduce the risk of fraud, Trebrown Nurseries ("Trebrown" or "we") must ask you to provide us information about yourself. This Privacy Policy describes the information we collect and how we use that information. Trebrown Nurseries takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Part D below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on the Trebrown Nurseries website, whether the services are offered by Trebrown Nurseries or by its subsidiaries.
Privacy
Users' privacy is very important to Trebrown. By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Web site is not directed at children less than 13 years of age.
The Information We Collect
Trebrown may collect various types of personally-identifiable information including name, company name, address, telephone number, billing information, e-mail address, and other information that, either alone or in combination with other kinds of information, may personally identify Users. Trebrown may collect personally identifiable information from Users in a variety of ways, including through online forms for ordering seeds and plants, and other instances where Users are invited to volunteer such information. Company information including: name, address, postcode, telephone and fax are stored in our system only for the duration of order despatch, after which they are permanently deleted from our system. Customer names and e-mail addresses are stored for a longer period, but only for legal accounting reasons. However, after a time these are also deleted from our system.
Website Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive at or leave the Trebrown Nurseries website, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Website you visit while you are on the Trebrown Nurseries site, the type of browser you use and the times you access our Website. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with Trebrown Nurseries. We do not track the Websites that you visit before or after you leave the Trebrown Nurseries site.
Our Use of "Cookies"
"Cookies" are small files of data that reside on your computer and allow us to recognise you as a Trebrown Nurseries customer if you return to the Trebrown Nurseries site using the same computer and browser. We send a "session cookie" to your computer if and when you log in to Trebrown Nurseries by entering your username and password. These cookies allow us to recognise you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect. However, there are 3 persistent cookies; User, Country, and Currency that will remain in your computer until your next visit. These are there to save you having to tell us this information every visit. They serve no other purpose other than to assist you, and you are given the option to accept these when you uncheck the 'Remember Next Time' checkbox.
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Trebrown Nurseries to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
Users may elect not to receive solicitations from Trebrown or from trusted affiliates, independent contractors and business partners by choosing the opt-out checkbox form contained on all correspondence of that nature.
Our Use and Disclosure of Information
Internal Uses
We collect, store and process your personal information on servers located in the United States but operated by us, Trebrown Nurseries located in the United Kingdom. We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, 3) to determine your eligibility to receive offers for special features or products, and 4) to improve our products and services.
We give access to individually identifiable information about our users only to those employees who require it to fulfil customer service requests.
Disclosure to Third Parties Other Than Trebrown Nurseries Customers
Trebrown Nurseries will not sell or rent any of your personally identifiable information to third parties. Trebrown Nurseries will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
Our Contacts with Trebrown Nurseries Customers
We communicate with users on a regular basis via email to provide requested services, and we also communicate by phone to resolve customer correspondence. We use your email address to confirm your order, to send you notice of payments, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
We also use your email address to send you other types of communications that you can control, including Trebrown Nurseries periodical newsletters, customer surveys and notice of special third-party promotions. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter, by logging in to the Trebrown Nurseries website and changing your preferences in the newsletters page.
In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
Internet Address Information
We use IP addresses, browser types and access times to analyse trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
Affiliate Referral Programme & Discussion Forum
When you sign up to the Trebrown Nurseries Affiliate Programme, we provide you with a link which identifies you as the referrer. If a visitor to your site uses that link to purchase goods from the Trebrown Nurseries website and completes the transaction, you are eligible for a referral bonus, as described in the Affiliate Programme Operating Agreement.
Please use our referral programme responsibly. We strictly enforce our Anti-Spam Policy!
Discussion Forum
Our Discussion Forum also stores user information, as described in the Board Guidelines.
Maintenance of Information
Information about Users that is maintained on our systems is protected using industry standard security measures.
Trebrown Nurseries is committed to handling our customer information with high standards of information security. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with regulations to guard your non-public personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.
The security of your Trebrown Nurseries login information relies on your protection of your Trebrown Nurseries passwords. You may not share your Trebrown Nurseries passwords with anyone. Trebrown Nurseries representatives will never ask you for your password, so any email or other communication requesting your password should be treated as unauthorised and suspicious. If you believe someone else has obtained access to your password, please change it immediately by logging in to www.trebrown.com/ and changing your Profile settings, and also contact us right away as described in Section I below.
Notification of Changes
This policy may be revised over time as new features are added to the Trebrown Nurseries service or as we incorporate suggestions from our customers. Persons wishing to remain appraised of Trebrown's privacy policy should check this page for occasional updates.
We will post the amended Privacy Policy prominently on our Website so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the Trebrown Nurseries website at http://www.trebrown.com/ at any time for the most current version of our Privacy Policy.
Some pages on the Trebrown Nurseries website include links to third party websites. These sites are governed by their own privacy statements, and Trebrown Nurseries is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Websites should review the privacy statement of these sites before providing them with personally identifiable information.
Accountability
Our privacy office is responsible for ensuring that our day-to-day procedures comply with this Privacy Policy. If you have any questions about this privacy statement, Trebrown Nurseries' information practices, or your dealings with Trebrown Nurseries, you may direct questions by email, phone (+44) 01503 240170 or write to us at Trebrown Nurseries, Horningtops, Liskeard, Cornwall PL14 3PU.
Adopted October 2004 Updated February 2007
